Terms of Service
The general conditions of contract set forth hereunder apply to the reservation relating to the Property selected by the Client and to all sorts of lease agreement for temporary purposes stipulated by and between the Client and Crib Rentals Rome for the Property Owners.
2. Booking steps and stipulation of Contract
2.1. Selecting a Property: The client will be able to require information about availability and price of the selected Property by sending the enquiry form (hereinafter, the ‘Booking Request’) to the Company, available on the web site http://cribrentalsrome.info/contact/
2.2. Making a reservation: When the Client notifies the Company the intention of reserving the selected property, availability provided, the Company will promptly transmit the Booking Form (hereinafter, the “Booking Confirmation”) e-mail, specifying the full address of the Property, the period of stay, the full rental fee, extra charges (if any), Down Payment and security deposit, payment forms and terms, Number of persons who may occupy the Property over the period. The Booking Form sets out in detail the terms and conditions of rental. The Client shall be asked to carefully complete the form with the requested details, accept the general conditions of contract regulating the booking in subject and return the signed form to the Company within 24 hours from receipt. Failing to follow any of the above-mentioned instructions shall make the Booking Confirmation null and void.
3. Rental fee, Booking Fee and Balance
A Booking Fee (10% or 1 month rent – whichever is lowest) is applicable to all bookings. It is part of the rental fee.
3.1. The Full Rental Fee quoted in the Booking Confirmation by the Company refers to the entire period of stay. Unless otherwise provided for in the Booking Confirmation, the said full price includes final cleaning, electricity and gas, heating, water consumption, condominium fees and internet when applicable. Reasonable Use is expected.
The Down Payment = 20% of total stay + 10% Booking fee to hold the property.
The Balance is the remaining cost of the Rental and is due upon check in, payable in Euro Cash ONLY or if paying by wire transfer, bank transfer must be received at least 5 days prior to arrival date. Each late day will incur a 25.00euro per day fee.
3.2. The Client will provide for the payment of the price of the Property under the terms and conditions set forth in the Booking Confirmation.
The Full Rental Fee quoted in the Booking confirmation by the Company refers to the entire period of stay, quoted per month. Unless otherwise provided for in the Booking Confirmation, the said full price shall not include and not be limited to, final cleaning, electricity and gas, heating and water consumption, condominium fees, internet and telephone when applicable; this will be billed at end of contract, based on usage and apartment condition. Any reservation reflecting a check-in date within the first seven days of a calendar month and/or a check-out date on or after the twenty-third (23) day of a calendar month will be charged as a full month’s rent, unless otherwise specified.
The Down Payment = 10% Booking fee + 1 month Security Deposit to hold the property. The 1 month/s rent is due upon check in, payable in Euro Cash ONLY or if paying by wire transfer, bank transfer must be received at least 5 days prior to arrival date. Monthly rent due on due date stipulated on contract payable in Euro Cash ONLY***UNLESS agreed upon at pre-contract arrangements. Each late day will incur a 25.00euro per day fee. Depending on the property the exact amount of Security Deposit and 1st month/s rent could vary which the guest will be made aware of before confirming any booking.
3.2. The Client will provide for the payment of the price of the Property under the terms and conditions set forth in the Booking Confirmation.
3.3 Reasonable Use Policy
To prevent abuse we have a Reasonable Use or Fair Use policy for rentals that include utilities. If electricity use is more than 200 kWh per month there will be a extra charge of €0.35 cents for every kWh used over 200 kWh. Likewise if gas use is more than 30 cubic meters per month there will a extra charge of €1.10 for every cubic meter used over 30 cubic meters. All extra charges will be deducted from the Security Deposit.
3.4 Condition Report
Tenants are required to provide a condition within 48 hours of Check in.
4. Security deposit (Refundable)
10 days or less = €250, 30 days or less = €500, 31 days or more = 1 month rent.
The Client shall be required to provide a deposit fee upon arrival pursuant to the terms and conditions set forth in the Booking Confirmation. It is understood that should the Property and/or furnishings be found to have been damaged by the Client or keys lost, the Company will be entitled to retain the said deposit,or part thereof without prejudice to the Company’s right to claim compensation for any further damage caused. All deposits to be paid in cash. Short Term deposits will be refunded within 5 days after Check Out providing all keys are returned, no damage is done and there is no missing property. Regards Long Term deposits, if the apartment includes separate utility charges (gas, electric, internet, water) the final exit balance will be deducted from the deposit, this can usually takes between 30-45 days after exit date, at that point, remaining security deposit will be returned via paypal.com or bank wire transfer to the clients’ bank account.
Depending on the property the Security Deposit amount could vary which the guest will be made aware of before confirming any booking.
5. Cancellation Policy
5.1 If the owner cancels due to circumstances out of their control you will receive 100% of your Booking Fee. (This rarely happens)
If you cancel you forfeit only the Booking fee and rent downpayment
6. Replacement of the Property
The Company may replace the Property with another of identical or superior quality for causes of force major or for any contingencies beyond its control, should the Company be unable to guarantee the Client use of the Property. If the Client, has reasonable and substantiated cause for refusing the Property offered by way of replacement, the Company will refund the Client the amounts paid less the any nights stayed. No further amounts of whatsoever nature shall be due by the Company to the Client.
7. Arrival and departure
7.1. Officially, our check-in time is 2:00 p.m., and check-out time is 10:00 a.m.
The keys to the Property will be given upon check in to the Client by the Company’s appointee, at such location and time as agreed by prior arrangement.
We know what it’s like to arrive in Rome after an all-night flight so we try to be as accommodating as possible.
However, the departing guests generally don’t mind if you drop your luggage at the apartment early, as we have generally accommodated them when they arrived early. We do need time for our cleaners to thoroughly clean the apartment; therefore, we ask you to take a walk, have a café or lunch, buy your groceries, explore the neighborhood, and to return later.
In case you arrive between 8pm and 11pm we charge a 30 euro late check-in fee.
In case you arrive after 11pm we charge a 50 euro check-in fee.
In case you arrive on a Sunday or any other Holidays we charge a 50 euro check-in fee.
8. Obligations of the Client
8.1. The Client agrees that the maximum number of people entitled to occupy the Property is that set forth in the Booking Confirmation. Non-compliance with this obligation shall entail payment to the Company of a penalty equivalent to 30% of the overall price for the Property for each additional person in excess of the set number and/or loss of contract/apartment/100% of security deposit set forth by Company/Owners.
8.2. The Client undertakes to exercise due care and diligence in using the Property, refraining from any act which may damage the Property and/or cause damage to appurtenances thereof and/or annexed property and/or facilities contained therein. The Client also agrees not to cause any noise or nuisance, parties which would in any way disturb residents in neighboring properties
8.3. The Client also undertakes to return the keys of the Property in such manner as will be agreed with the Company.
8.4. The Client also agrees not to reproduce and/or give to third parties the keys of the Property and/or reveal to third parties any codes of access to the Property. Loss of keys will entail compensation of the cost of new locks and of 4 sets of keys. In the event that the client locks the keys in the property after business hours (2pm – 7pm Monday – Friday), then the client will be charged a €50.00 fee for the unlocking of the property. The client agrees not to label the keys with the property address.
8.5. The Client also agrees to take reasonable care and adopt the necessary safety measures to avoid unauthorized persons from accessing the Property for the entire duration of his lodging period, as set forth in the Booking Confirmation. It is understood that should the Client fail to comply with the said obligation, the same shall be liable to the Company for any damage caused to the property and/or items contained therein.
9. Right of access to the Property
The Landlord shall have the right to enter upon the Premises at all reasonable times for the purpose of inspecting the same, and to show apartment during the last two (2) months of the lease term; provided, however, that the Landlord shall not unreasonably interfere with the Tenant’s use of the premises. Except in emergency situations, the Landlord shall give the Tenant at least 48 hours prior notice of intention to seek access, the date and time at which the Landlord is seeking access and the reason therefore.
Unless expressly authorized in writing by the Company, the Client shall not be allowed to have pets of any kind in the Property. If ok, Pet deposit is €250.00.
Unless expressly authorized in writing by the Company, the Client shall not be allowed to smoke in the Property.
12. Suspension of utilities
The Company will not be liable to the Client for any suspensions/interruptions beyond its control of the electricity and/ gas and/or water supply or internet or wifi.
13. Clause of termination by operation of law
13.1. The Company may cause this Contract to be terminated by operation of law by sending the Client notice, in any of the following events:
a) should the Client fail to pay the amount equivalent to a set percentage (Down Payment) – as applicable in the specific case -, or fail to pay any portion of the said amount, or the full amount, as it refers to the Property by the due date and in accordance with the terms set forth in the Booking Confirmation or
b) should the Client fail to pay the full balance of the price of the Property under the terms and conditions set forth in the Booking Confirmation or
c) should the Client fail to pay the Security Deposit set forth in the Booking Confirmation, pursuant to the terms and conditions set forth therein or
d) should the Client’s conduct be contrary to taking due care of the property (see art. 8).
13.2. In the cases designated by letters b) and c), the Company will be entailed to retain, by way of penalty, the percentage (down-payment) of the price for the Property previously paid by the Client in accordance with the provisions set forth in the Booking Confirmation. Any breach of contract will result in the loss of security deposit.
The Client agrees to leave the apartment and furnishings in a neatly order. There is no final cleaning fee with Crib Rentals Rome short term rentals as the price is all inclusive, however if the property is not found in a neatly order on Check Out there will be a relative deduction from the Security Deposit. If the client should request additional cleaning services during their stay, this can be arranged with a cleaning service. Information about the cleaning service will be provided upon request.
The Client agrees to leave the apartment and furnishings in a neatly order. There will be a one-time 50.00 – 300.00euros cleaning fee charged at time of booking/and/or exit. (Depending on situation of apartment/condition left.) If the client should request additional cleaning services during their stay, this can be arranged with a cleaning service. Information about the cleaning service will be provided upon request.
The Company will not be liable to the Client for any thefts perpetrated. The client is responsible for the property within the location and any damages done in the event of a theft.
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