Essential contact information for landline telephones, mobile cellular phones and Internet connections for private, domestic or business use in Italy, as provided by national telecommunications supplier, Telecom Italia and other suppliers.
- To call internationally from Italy: dial the exit code followed by country code and number (exit: 00 + number)
- To call an Italian landline from outside Italy: dial the entry code followed by Italian number including the “0” (+39 + 0 number)
- To call an Italian mobile cellular telephone from outside Italy: dial the entry code followed by Italian number excluding “0”(+39 + number)
- When calling within Italy, always include the full area code (starts with “0” and may be two or three digits: eg: Rome “06”)
- When calling Italy from outside Italy dial the country code (39) and full area code including the “0” (0 plus two or three digits: eg: Rome “06”)
Land Line Telephones
Land line telephone numbers in Italy are between eight and eleven numbers long and begin with a “0”. The “0” must be dialed when calling the number both from within Italy and from abroad.
The national Italian telephone company, Telecom Italia Tim is responsible for providing the land line telephone service in Italy. Telecom Italia offers telephone and Internet services for private individuals and small companies as well as medium and large entities.
The law assigns to Telecom Italia the responsibility to guarantee to users, nationwide, the supply of telephone services (local, national and international calls, transmission of data via fax as well as connection to the Internet) at a reasonable price and at non-discriminatory rates. However, with a deregulated telecommunications market, users are entitled to choose another provider, either as a substitute for Telecom Italia, or in addition to the services offered by Telecom Italia such as Fastweb, Vodafone, Infostrada. Refer to their websites for details on how to request service.
To get a land line telephone service with Telecom Italia (or other suppliers)
- Contact their service centre on 187
- Apply via the Telecom Italia website (in Italian)
The following information is required to initiate telephone service:
- Tax number (codice fiscale)
- Address where the line needs to be installed
- Phone number at which the applicant may be contacted
- Type of service required
- Number of extensions required
- Additional telephone service required, such as a special tariff package
- Model (name, colour) of telephone, if applicable
- Whether the applicant would like their number to be included in the local phone book
Telecom Italia will then assign a new telephone number, and an appointment will be set up with a technician to come and connect the telephone (this may take from a couple of days to a couple of weeks).
Italian mobile phone numbers are ten numbers long and begin with “3”.
Phone models available are much the same as in any other country, as are the brands: iPhone, Samsung, other smartphones etc. Phones purchased in another European country can be used in Italy, though roaming charges may be payable.
There are four major service providers for cell phones in Italy:
Each company offers a broad range of voice and data services and packages, and it is always recommended to compare prices and conditions carefully before entering into a contract.
The following information is required to initiate mobile telephone service:
- Identification (Passport, Italian ID, Permit to stay)
- Tax number (codice fiscale)
Choose from either a permanent contract at a fixed monthly rate, or a rechargeable/pay as you go one where the phone card must be regularly recharged with additional credit. Additional credit vouchers (ricariche) can be purchased at tobacco and magazine shops; sometimes they are in the form of scratch-off cards, but most of the times you will be asked for the phone number you want to recharge. Credit can also be purchased online, via service provider’s website or app, customer service phone line or in their phone shops.
Since June 2017 there are no additional roaming charges within the European Union for people who travel periodically. Holders of EU mobile contract pay only domestic fees. Traveling outside EU with an European phone card or using an outside EU phone card is still subject to additional charges, fees apply according to service provider.
Going online in Italy
Widespread and reliable internet access is developing in Italy and access very much depends on location. Fiber internet for home users is limited to specific locations, but is growing especially in Rome while broadband is available mainly in rural areas. Compare different providers for types of service they offer and plans.
The Internet service market in Italy remains dominated by the operator Telecom Italia (TIM), however the providers are numerous. Among them are: